Shipping & Returns

SHIPPING

All orders ship within 1 month, however some orders may take longer based upon special custom requirements or high activity. We will give an estimate of this timeframe right upon the placement of the order so the customer is aware and can act upon desire. Verderoccia will notify before an order will be shipped from Florence, Italy.

USA, Canada and Europe

Delivery time: approximately one month after your order has been processed.

Rate: Each order will be drop shipped (Delivery Duty Paid) by DHL Express.

Note: All orders will require a signature upon delivery. For packages that are refused upon delivery, or are returned back to Verderoccia atelier, the customer will be responsible for all applicable duties, tariffs and fees to import the items back to the atelier, including the actual shipping costs paid to the carrier to Italy. These costs will be deducted from the customer return.

Rest of the world

We ship to most international destinations.If you have any questions, please contact us at atelier@verderoccia.com.

Delivery time: approximately one month after your order has been processed.

Rate: Shipping and /or Customs will be charged according to the destination.

Note: All orders will require a signature upon delivery. For packages that are refused upon delivery, or are returned back to Verderoccia Atelier, the customer will be responsible for all applicable duties, tariffs and fees to import the items back to the atelier, including the actual shipping costs paid to the carrier to Italy. These costs will be deducted from the customer return.

 

 

RETURNS

Return Policy

Verderoccia takes high pride in its quality and service and wants the customers to be completely satisfied with their purchase. If you are not satisfied with an item purchased from Verderoccia.com, please get in touch with us and we can see if we can organize a refund with complimentary return shipping.

Please note the following provisions:

- Item(s) must be returned within 30 days of receipt.
- Item(s) must be in their original packaging and condition, with labels attached.
- Laundered items cannot be returned.
- Exchanges cannot be made. 
- All sales become final after 30 days from receipt of shipment.
- Custom and made-to-order: Monogrammed items, custom table linens, fabric and made-to-order collections are final sales and ineligible for exchange or refund, unless there is a manufacturer’s defect or error.
- Returns are refunded to the original method of payment.
- Original expedited or international shipping fees, import duties and tariffs are non-refundable and will be deducted from the customer return.

 

Return Process

A Reference Return Number must be obtained in order to return any defected item(s) purchased through our website. Sign into your Verderoccia.com account, and once logged in, click on “Orders” and select the item(s) that you wish to return.

Your return request will then be submitted to our Customer Service team. Once your return request has been approved, you will receive an email which will contain the Return Number, pre-paid DHL shipping label, and instructions on how to return your item(s). Please be sure to write the Return Number clearly and legibly on the outside of the box.

Most returns are processed within 7-10 business days upon receipt of your package. Please allow additional time to process returned items reported as defective/in need of inspection.

You will receive an email notifying you of your refund once processed. Eligible returns will be refunded for the full value of the returned merchandise to the original method of payment. Shipping costs will be refunded only if the return is a manufacturer error or if there was a shipping error on our part.

Credits to your account may take 3-5 business days to appear on your statement once the return has been processed.

Changes or Cancellations

Most orders are processed the next working day. Therefore, once your order is submitted there is a limited window of time during which an order may be cancelled. If you wish to make changes to your order, email atelier@verderoccia.com